Community Guidelines
Last updated: April 16, 2026
Welcome to KIVO
KIVO is a community marketplace for the Bavaro-Punta Cana area. Our goal is to create a safe, respectful, and useful space for everyone — locals, expats, and visitors alike. These guidelines help ensure a positive experience for all users. By using KIVO, you agree to follow these guidelines.
Listing Rules
- Listings must be accurate and truthful — describe items and services honestly
- Use clear, relevant photos that represent the actual item or service
- Set fair and realistic prices in the correct currency (DOP or USD)
- Post in the correct category — miscategorized listings may be removed
- Do not post duplicate listings for the same item or service
- Update or remove listings when items are sold or services are no longer available
- Include relevant details: condition, location, availability, and contact preferences
- Do not use misleading titles or descriptions to attract clicks
Prohibited Items & Services
- Illegal drugs, narcotics, or drug paraphernalia
- Weapons, firearms, ammunition, or explosives
- Stolen goods or items with removed serial numbers
- Counterfeit products, fake documents, or pirated content
- Endangered animals, protected wildlife, or illegal animal products
- Human trafficking or exploitation of any kind
- Sexually explicit services or content
- Prescription medications or unregulated health products
- Financial scams, pyramid schemes, or fraudulent investment offers
- Any item or service that violates Dominican Republic law
Chat & Communication
- Be respectful and professional in all communications
- Do not send spam, unsolicited advertisements, or repetitive messages
- Harassment, threats, hate speech, or discriminatory language is strictly prohibited
- Do not share other users' personal information without their consent
- Keep conversations relevant to the listing or service being discussed
- Report suspicious behavior or scam attempts immediately
- Remember that messages may be auto-translated — be patient with language differences
Profile Standards
- Use your real name or legitimate business name
- Profile photos should be appropriate and represent you or your business
- Do not impersonate other people, businesses, or organizations
- Keep bio and profile information accurate and up to date
- Specialist and Business profiles must verify their email address
- Do not create multiple accounts — one account per person
Specialist & Business Standards
- Accurately represent your qualifications, experience, and services
- Respond to inquiries and service requests in a timely manner
- Honor agreed-upon prices, timelines, and service terms
- Maintain professional conduct in all interactions with clients
- Do not misrepresent certifications, licenses, or professional affiliations
- Provide honest estimates and be transparent about additional costs
Reporting & Blocking
If you encounter content or behavior that violates these guidelines, please report it using the built-in reporting tools on the platform. You can report listings (6 reasons), chat conversations, and user profiles. All reports are reviewed by our moderation team and we respond as quickly as possible.
In addition to reporting, you can block any user directly from the chat screen. Blocking prevents them from messaging you or initiating new conversations. You can manage your blocked-users list in your profile settings. General feedback or bug reports can be sent through the in-app feedback feature.
Child Safety
KIVO has zero tolerance for child sexual abuse material (CSAM), child exploitation, grooming, or any content or behavior that endangers minors. KIVO is intended for users 18 years of age and older; accounts created by minors will be removed.
If you encounter any material depicting child sexual abuse or exploitation on our platform, please report it immediately through one of the following channels:
- Email our dedicated contact at admin@kivoclas.com with the subject line "CSAE Report".
- Report the content through our in-app reporting tools.
- Report to the NCMEC CyberTipline at report.cybertipline.org.
- In the Dominican Republic, reports may also be made to the Procuraduría Especializada de Niños, Niñas, Adolescentes y Familia.
We cooperate with international child safety organizations and comply with applicable reporting laws in the Dominican Republic. Reports are reviewed urgently; violators are permanently banned and, where required by law, reported to the competent authorities.
Consequences of Violations
- Warning — for minor or first-time violations, we will issue a warning
- Content removal — listings or content that violates guidelines will be removed
- Temporary suspension — repeated violations may result in temporary account suspension
- Permanent ban — serious or repeated violations will result in permanent account termination
- We reserve the right to take action without prior warning for severe violations
- Decisions are made at KIVO's discretion based on the severity and context of the violation
Appeals
If you believe a moderation action was taken in error, you can appeal by contacting us at admin@kivoclas.com. Please include your account details and a description of the situation. We will review your appeal and respond within a reasonable timeframe.
Contact Us
If you have questions about these Community Guidelines or need to report an issue, contact us at admin@kivoclas.com. We are committed to maintaining a safe and welcoming community for everyone.