Privacy Policy

Last updated: March 1, 2026

KivoClas ("KIVO", "we", "us") operates the kivoclas.com platform — an AI-powered classifieds marketplace serving the Bavaro-Punta Cana area. This Privacy Policy explains how we collect, use, and protect your personal information when you use our service.

Data We Collect

We collect only the information necessary to provide and improve our service:

Phone number — for authentication via OTP (one-time password)
Email address — optional, for profile verification and notifications
Profile information — name, photo, bio, skills, and other details you choose to provide
Listing content — text, photos, prices, and categories of your listings
Chat messages — messages exchanged with other users through our platform
Location data — approximate location shared voluntarily in chats or listings
Device information — browser type, OS, push notification subscription data
Usage data — pages visited, features used, error reports via Sentry

How We Use Your Data

Authenticate your identity and secure your account
Display your listings and profile to other users
Enable real-time chat and message translation between languages
Send push notifications about new messages, responses, and relevant updates
Use AI (Google Gemini) to generate listing content, translate messages, and analyze photos — on your behalf
Monitor and improve platform stability and performance via error tracking (Sentry)
Respond to reports, feedback, and support requests

Third-Party Services

Google Gemini API — processes listing text, chat messages, and photos for AI features (translation, content generation). Data is sent to Google's servers for processing.
Sentry — error monitoring and performance tracking. Collects technical error data, not personal content.
Web Push (VAPID) — delivers push notifications to your browser. Subscription endpoints are stored on our servers.
Gmail SMTP — sends verification and notification emails from admin@kivoclas.com.
Meilisearch — search indexing of listing data (self-hosted, data does not leave our servers).

SMS & Mobile Information

We may send you one-time verification codes (OTP) via SMS to verify your phone number during login or registration. These messages are transactional only and are sent upon your explicit request. No marketing or promotional messages are sent via SMS.

We will not share or sell your mobile information with third parties for promotional or marketing purposes.

Data Storage & Security

Your data is stored on our secured servers. We use JWT-based authentication with token rotation, Redis-backed session management, and encrypted connections (HTTPS). Passwords are never stored — we use phone-based OTP authentication exclusively. While we implement industry-standard security measures, no system is 100% secure, and we cannot guarantee absolute protection.

Cookies & Local Storage

KIVO is a Progressive Web App (PWA) and uses browser local storage to save your authentication tokens, language preference, and app state. We do not use third-party tracking cookies. Sentry may use minimal cookies for error session tracking.

Your Rights

You have the right to:

Access and view all personal data we hold about you
Edit or update your profile information at any time
Delete your listings and profile content
Request complete account deletion by contacting us
Opt out of push notifications through your browser settings
Withdraw consent for email communications

Children's Privacy

KIVO is not intended for users under 18 years of age. We do not knowingly collect personal information from minors. If we discover that a child under 18 has created an account, we will take steps to delete their data promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the platform after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at admin@kivoclas.com.